What’s the Importance of 1,4, and 8? It’s What Make Us so Great.

3/24/2019 (Permalink)

What’s the Importance of 1,4, and 8? It’s What Make Us so Great.

The numbers 1,4, and 8 mean a lot to us at SERVPRO of Indianapolis West. They are numbers that we live by. They are numbers that mean when you have suffered damage to your home or business from fire, water, mold, or storms; you can count on us to respond quickly and act quickly to restore your home or business.

The numbers 1,4, and 8 are part of SERVPRO’s nationally recognized 1-4-8 Service Response Guidelines. So what do the numbers mean? Take a look below.

1 - Within one hour from the notice of the loss from your Insurance Carrier or our Call Center, a SERVPRO Franchise Professional will contact you to arrange for services to be done. We will discuss with you what damages and losses you’ve experienced so we know exactly what equipment and supplies to pack on our trucks to take care of the damages.

4 - Within four hours from the notice of the loss, a SERVPRO Franchise Professional will be on-site ready to start mitigation services when mitigation is necessary. EVEN AFTER HOURS! We will do a quick walk through to examine the damages and then discuss with you what steps need to be taken to stop the damages from getting worse and clean up the damages. This could include removing water from a flooded basement and setting up blowers and dehumidifiers to get the area dry.

8 - Within eight hours from arriving on-site, a SERVPRO Franchise Professional will contact your Insurance Carrier or property manager to give a verbal briefing of what the job entails and what the plans are moving forward. At this time, we will discuss the full timeline and process of not only cleaning up the damages but also restoring the damaged areas back to normal. *Service Response Guidelines—Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Contact the Fast, Responsive Fire, Water, and Storm Damage Restorations Professionals

With this commitment, our customers know that SERVPRO of Indianapolis West will be there fast to get the job done no matter what day or time disaster strikes. We know when it comes to fire, smoke, water, and mold damage that time can make the damages worse which is why we are committed to the 1-4-8 Service Response Guidelines.

You can count on SERVPRO of Indianapolis West to be on-site quickly to clean up the mess, fix the damage, and restore your home or business back to normal. If you should suffer a loss or damage from storms, flooding, fire, or other causes, contact SERVPRO of Indianapolis West 24/7 365, and we will be there in no time.