Recent Why SERVPRO Posts

Water, Health & Safety with SERVPRO of Indianapolis West

9/2/2021 (Permalink)

Technician on job site SERVPRO of Indianapolis West

Numerous potential safety hazards exist in performing water cleanup and restoration projects. In water damages, our team at SERVPRO of Indianapolis West  may be working in dark, hard-to-reach areas. Safety concerns must be taken seriously and properly addressed before proceeding with emergency services and restoration work.

Safety is our number one concern and everyone’s responsibility on a water damage work site. Water damage safety includes protecting employees as well as making sure residents and owners are not in working areas of the property.

In addition, SERVPRO of Indianapolis West  follows the IICRC S500 Standard and Reference Guide for Professional Water Damage Restoration, informing and protecting occupants from whatever safety issues may arise during a project.

A hazard is anything that may cause harm or pose a threat to life, health, property, or the environment. Water restorers must first identify all potential hazards currently within the home or business. This requires an in-depth understanding of the type of hazards commonly found in a water-damaged environment such as electrical hazards, structural hazards, and biological hazards. 

Identifying Hazards

To properly protect anyone present on a jobsite, SERVPRO of Indianapolis West  identifies hazards at the onset of each project.

We look for potential hazards within the building, as well as any processes or activities that will expose workers or bystanders to harm. Some considerations examined at this time would include, but are not limited to, the following:

• Overhead hazards, such as ceilings, filled with water that may collapse

• Electrical shock hazards due to water intruding electrical systems

• Slip, trip, and fall hazards possibly due to wet floors or deteriorated wood subfloors

• Contaminated water

• Inadequate lighting hazards

• Occupant or bystander safety during work activities and/or unauthorized entry 

Consider At-Risk Individuals

SERVPRO of Indianapolis West considers whether the occupants of a water-damaged structure are exposed to health hazards. If any occupants are either very young (under two years of age) or very old, and if any occupants have a history of respiratory disease, allergies, or have recently been ill, precautions should be taken for their health.

Mold and other microorganisms that grow in damp, humid conditions may cause health effects. Advise potentially at-risk customers that they should leave the affected work area and possibly leave adjacent areas when mold is present or the water source is contaminated.

Focus On the Differentiators

Every water damage restoration project is different. The building or structure provides variables that may change with every project, such as the electrical system, type of building materials, or hazardous materials in the building.

The water loss itself provides variables, such as the sanitation of the water, hazardous substances in the water, length of time the water has been in the structure, and presence of mold contamination. Our team here at SERVPRO of Indianapolis West makes identifying and resolving safety hazards a top priority before proceeding with any project.

Observing appropriate safety procedures will help keep employees stay safe and healthy while they work in unsafe and unhealthy environments as part of their job.

The Federal Occupational Safety and Health Administration (OSHA) establishes uniform and comprehensive provisions to protect workers against workplace safety risks and health hazards.

SERVPRO of Indianapolis West  as a team is responsible to provide a safe work environment for employees by establishing safety programs, training employees in safety procedures, and providing them with appropriate personal protective equipment (PPE).

SERVPRO of Indianapolis West is here to help with all your fire and water cleanup and mold remediation needs.

24 Hour Response. Here to Help.

4/9/2021 (Permalink)

Water Damage_ Servpro Water Damage and Flooding Issues

Here at SERVPRO of Indianapolis West, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO of Indianapolis West has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration  as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Indianapolis West technicians may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today at SERVPRO of Indianapolis West for more information.

What do you do when you have water damage?

4/9/2021 (Permalink)

Water Damage How to deal with water damage in your home or business.

After having water damage in your home or business, it’s not always easy to know how to handle it.

You are not alone. Many people are unsure of the steps they should take after having a water damage event, and how they should go about having their home or business properly restored after the damage occurs.

There are a variety of issues that can cause your home or business to suffer from water damage. These can include a flood, burst pipe, sewage backup, disaster event and more. These issues can occur without any type of warning and gravely affect your home or business.

It is stressful and often it is not clear what to do or who to call. When your home or business suffers from water damage, even an extra hour can significantly worsen the damage. It is important to call water damage professionals immediately to handle your issue. SERVPRO of Indianapolis West  can help immediately to stop the damage from worsening and restore your property and belongings to make it "Like it never even happened." Our SERVPRO of Indianapolis West professionals are highly trained and certified water damage restoration technicians, and we can handle all your water damage restoration water extraction needs.

The first step to restoring your home or business after a water damage event is to act quickly. Acting quickly can help immensely in salvaging and restoring your belongings and property, including the drywall and flooring that is in your home. It is important to note how quickly water can permanently damage organic material. Unfortunately, it is only a matter of hours before your property can be left with irreversible water damage. If our certified SERVPRO of Indianapolis West technicians are called immediately, we can respond quickly and often save and restore water damage and lessen the chance of secondary issues such as mold growth.

If mold does begin to grow in your home or business, you may need to have mold remediation as well.

Your first step to restoring your home or business is to call us at SERVPRO of Indianapolis Westso that we can respond to your emergency as quickly as possible. After arriving, our technicians will do a thorough inspection with our moisture readers to determine the extent of and where there is potential for water damage and how far the moisture has traveled. Once assessed, our production team will use heavy duty water extractors (powerful pumps and vacuum units) capable of removing hundreds or thousands of gallons of water to pump out standing water and areas of property saturated with water.

Next, our technicians use room measurements, temperatures from various locations and relative humidity to determine the appropriate number of air movers and dehumidifiers needed to dry your home or business. Our air movers are strategically placed to evaporate excess moisture from belongings and property while dehumidifiers reduce the moisture content of the air, hastening the drying process. Once dry, we use cleaning techniques to provide sanitizing, deodorization, and disposal to decrease the possibility of microbial growth.

We are trained to identify and deodorize offensive odors when necessary. Our technical expertise and industrial grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that do not work when your odor problem is serious or persistent.

Depending on the scenario, we may additionally use antimicrobial, antibacterial, or disinfectant treatments to clean your property. We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Call us today at SERVPRO of Indianapolis West as we continue to provide support for all your restoration needs.

Why SERVPRO is the Right Choice

3/25/2021 (Permalink)

This pictures shows three people giving "thumbs up" and has our SERVPRO logo. SERVPRO of Indianapolis West is the right choice for all of your cleaning and restoration needs.

We Service Residential and Commercial Clients

When it comes to fire, water, and mold emergencies, no home or business is immune to these damages. At SERVPRO of Indianapolis West, we've helped thousands of homes and businesses all over Central Indiana clean up and get back to normal after suffering damages and losses. On any given day, we could be cleaning up a home from a kitchen fire, drying out a basement after flooding, and doing mold remediation in a crawl space under a house. We have the crews, the equipment, and the expertise to handle whatever size job happens to come next.

Our Commitment to the Customer

When an emergency arises in your home or business, give us a call, and we'll be there fast with the help you need. Our goal is to be "Faster To Any Size Disaster" meeting our customer's needs. SERVPRO of Indianapolis West is here to help make it "Like it never even happened."

We're only a call away! Faster to any size disaster. This is not just another tagline for SERVPRO; it's a commitment to be there when you need us most. If you should suffer a fire, water, storm, or mold damage, give SERVPRO of Indianapolis West a call for a fast response to any and every disaster.

Disaster Recovery Teams

SERVPRO of Indianapolis West is part of the Disaster Recovery Team that covers all of North America. When hurricanes, tornadoes, and major storm events occur, our Disaster Recovery Teams mobilize to help those families and commercial businesses that are affected. We are part of a network of locations in Indiana, Texas, and Denver, which gives us the ability to be anywhere in the country within just hours.

Years of Experience in the Community

SERVPRO Of Indianapolis West has been cleaning and restoring homes and businesses from fire and water loss in Central Indiana since 2007. Call our office if you need water, fire, or storm damage cleanup. If you have an emergency, we will respond immediately.

We live and work in this community too. We might even be neighbors. SERVPRO is part of the Indianapolis, Clermont, and Speedway communities. We are close by and ready to respond to your emergency. We are proud to be active members of the westside community and want to do our part to make it the best possible.

Certified and Trusted

Proper cleaning and restoration of a home or business require a reputable and certified remediation company that can finish the job in a fraction of the time it takes you as the homeowner to do it. Our advanced equipment helps find hidden moisture, extract the standing water quickly, and thoroughly clean and restore your home or business and belongings.

SERVPRO will arrive with all the tools and equipment needed to get to work right away. We're leaders in the restoration industry; we have  IIRCR training and, not to mention, a tremendous amount of hands-on experience.

We Can Handle Any Size Disaster

At SERVPRO of Indianapolis West, not only can we handle any size disaster, but we can also handle almost any type of emergency.
Our highly trained crews and fully equipped warehouse of equipment and materials are ready 24/7 365 to respond to your disaster. If you've just experienced a fire in your home, we can help you. If your business suffered a fire or massive flooding, we've got the tools and experience to help. We specialize in fire damage, smoke damage, mold damage, water damage, storm damage, and more.

Restoration Specialist Ready 24/7/365

Whether it's in the middle of the night, a holiday, or on the weekend, we are ready to assist you in your damage cleanup and restoration. Flooding and water emergencies don't wait for regular business hours, and neither do we. No job is too small, and no job is too big.

SERVPRO of Indianapolis West has years of experience in the restoration industry and working on businesses and homes around the Indianapolis area. We have the tools and know-how to handle any size disaster and are ready to respond quickly, day or night. If your home should suffer water damage, click here or give SERVPRO of Indianapolis West a call, 317-243-3149

Customer Service is Our First Job

3/19/2021 (Permalink)

This is a picture that shows a small chalkboard that reads, Customer Service. Our customers are the most important part of our business.

We take customer service and attention to detail very seriously, and it shows to our customers. When we have a repeat customer or a referral from happy clients, it makes our day. You're the most important part of what we do here at SERVPRO. Restoring homes and businesses after fire and water damage is vital, but it's the people we like to help most. 

SERVPRO of Indianapolis West believes that happy clients are the key to success. We wouldn't be here if it weren't for you. Returning your life to normal after a disaster is our primary focus. Here are just a few of the customer testimonials we received after service. 

David B.

"I have used SERVPRO West for both commercial and residential cleaning. I would not have used the residential had not the commercial went well. It truly went well, and I was very happy with the technicians as they treated my furniture as if it were their own. I had some antique pieces, and they handled them with great care and wore gloves and masks. The next time I need cleaning services, I will call SERVPRO West as they are the best."

Vicky G.

"I wanted to tell you how happy I was with the cleaning your employees did at my house. I could tell that they take pride in their work and go above and beyond just the bare minimum. There were small touches I really appreciated, like some arranging of decorative items in a very nice and caring way. I just felt taken care of by your people." 

Emily S.

"When we had significant water damage to our carpet, we contacted SERVPRO. They were able to come out very quickly and were so nice. They are so knowledgeable and are so efficient. I would highly recommend them to anyone! You will be in good hands!"

Online Presence

Excellent customer service is paramount in today's world. Customers research businesses online before they visit or buy from them. Having easy access to the web has radically changed the way people shop for almost everything today. If your business is not performing well, the potential customers will know about it before they ever call you. Buyers value online reviews and will make an informed decision based on what others have said about you.

Always here To Help

Here at SERVPRO, we strive for excellent customer service every day. One way we do this is by promptly answering your phone call, day or night, 24/7. Our office manager is onsite to take all incoming calls and answer your questions during the daytime hours. After regular business hours, we always have a live SERVPRO representative ready to assist you. If your call is an emergency, then you're immediately connected to our on-call teams.

Call The Company That Cares

If your home or business should suffer from water damage or fire damage, call the restoration and cleaning pros at SERVPRO of Indianapolis West. Whether it's in the middle of the night, a holiday, or on the weekend, we are ready to assist you in your damage cleanup and restoration. No job is too small, and no job is too big. We can handle it all at SERVPRO of Indianapolis West. Call or click here to contact us, 317-243-3149

Why SERVPRO is a Leader in the Restoration Industry

3/9/2021 (Permalink)

This is a picture of SERVPRO equipment on shelves ready to use. We're always ready day or night. You call SERVPRO, and we make it "Like it never even happened."

We Can Handle Any Disaster

SERVPRO of Indianapolis West can handle any size and type of disaster. We routinely service residential homes, large commercial buildings, apartments, and institutional buildings after a fire or water loss. It's not uncommon for us to get a small water loss call for someone's home, then later that same day receive a phone call for a large commercial fire damage. 

Our highly trained crews and fully equipped warehouse of equipment and materials are ready 24/7 365 to respond to your disaster. A disaster can strike at any time and any day, which is why SERVPRO of Indianapolis West is ready to answer your call any time of the day or night on weekends and holidays. 

SERVPRO has been in business for over 50 years. That's 50 years of experience and knowledge in the fire and water cleanup and restoration industry. When you call SERVPRO of Indianapolis West, you can trust that we have the skills and the expertise to handle any emergency, no matter how big or how small. Several things set us apart from other restoration companies, and here I will outline some of them, starting with our 1-4-8 Service Response Guidelines. 

1-4-8 Service Response Guidelines

1 - Within one hour from the first notice of the loss from you or your Insurance Carrier, a SERVPRO Franchise Professional will contact you to arrange for services to be done.

4 - Within four hours from the notice of the loss, a SERVPRO Franchise Professional will be on-site to start mitigation services. EVEN AFTER HOURS!

8 - Within eight hours from arriving on-site, a SERVPRO Franchise Professional will contact you or your Insurance Carrier to give a verbal briefing of what the job entails and what the plans are moving forward.

#1 IICRC Certified Professionals

The IICRC is the leading, independent, non-profit, certification, and standard-setting body in the cleaning, inspection, and restoration industry. When choosing water damage, mold remediation, and fire and smoke restoration company, be sure to know if they are IICRC certified. At SERVPRO of Indianapolis West, Our Team holds IICRC certifications in water removal technician (WRT), applied structural drying (ASD), mold remediation technician, and lead paint remediation. Our teams also participate in ongoing training at SERVPRO's corporate training facility. 

We Work When Disasters Happen

Water and Fire damage doesn't always happen during regular business hours; they often occur at night or on weekends. We have crews on-call ready to go at any given time. One call to our office phone number (317-243-3149) gets the restoration process started. We're open for emergency service every day, even holidays. We'll dispatch restoration technicians to you immediately because we know every minute counts when it's your home or business that is affected. 

No Job Is Too Big 

We're routinely called to homes and businesses all across Central Indiana to clean up after a fire or flood has occurred. With our office strategically located on the west side of Indianapolis, minutes from I70 and interstate 465, we can be anywhere in or around the city within minutes. Fast action is critical after water and fire damage to help save property and protect your precious heirlooms. 

We feel like we've seen just about everything and can handle any fire and water restoration job that comes our way. From a broken ice maker line in the kitchen to a high-rise apartment building with water on every level, SERVPRO of Indianapolis West is your only clear choice for restoration services.

Stress-Free Claims Process

SERVPRO of Indianapolis West is a preferred service provider with most insurance companies in Central Indiana. This gives us the knowledge and understanding to help you process your insurance claim quickly and easily. For a stress-free claims process, we work with your insurance to manage the insurance process and paperwork. 

If you need cleanup and restoration services for your home or business, call the experts at SERVPRO of Indianapolis West. We have the expertise, knowledge, and advanced equipment, restore your home or business and make it "Like it never even happened." Click here or call us at 317-243-3149.

SERVPRO Storm Response

8/12/2020 (Permalink)

This picture show several SERVPRO vehicles parked. SERVPRO of Indianapolis West will make it 'Like it never even happened."


SERVPRO of Indianapolis West is part of the Disaster Response Team that covers all of North America. When hurricanes, tornadoes, and major storm events occur, our Disaster Response Teams mobilize to help those families and commercial businesses that are affected. We are part of a network of locations in Indiana, Texas, and Denver, and that gives us the ability to be anywhere in the country within just hours.

One Team

As part of that network, we work as "One Team" to restore property and help families get their lives back before the storms rolled through. We understand downtime in business means a loss of profit. With fast action and quick response, SERVPRO will limit downtime and get your business and production running again.

We can clean up debris, remove broken glass, cover roofs, and extract water from your structure to get you back to preloss condition. Our teams are highly trained and equipped with the right tools to get the job done fast. We're prepared to respond faster to any size disaster.

Helping The Community

Disasters can come in many shapes and sizes. Whether it's minor flood damage from a leaking washing machine or catastrophic damage from a tornado or hurricane, SERVPRO of Indianapolis West can handle it all. We handle routine residential and commercial calls here in Central Indiana daily.

When massive storms cause widespread damage around the country, extra resources are needed to help that community. Our locations within the Disaster Response Team mobilize and respond to help clean up and restore the communities.

What Sets Us Apart

Not all restoration companies are created equal and can handle such a wide array of business sizes and types of damage. Some don't have the equipment or capabilities to handle major damages to large properties.

If Central Indiana experiences a major storm event, we will have backup crews coming in from other locations to help respond. That's why just one phone call to SERVPRO of Indianapolis West is all you need to make to get your home or business fully restored.

Our Commitment To The Community

We are committed to cleaning up and restoring homes and businesses of every shape and size, no matter how big or small the damage is. We will always be here in Central Indiana to help pick up the pieces.

Whether it's a flooded basement in Speedway, or a house fire in Clermont, or a major storm event that blankets the city, we will respond immediately to your call. Our office number is 317-243-3149, we always have a live SERVPRO representative answering the calls 24/7/365, even holidays.

Why SERVPRO

4/8/2020 (Permalink)

Call SERVPRO of Indianapolis West for immediate action.

#1 IICRC Certified Professionals

The IICRC is the leading, independent, non-profit, certification, and standard-setting body in the cleaning, inspection, and restoration industry. When choosing water damage, mold remediation, and fire and smoke restoration company, be sure to ask if they are properly accredited.

At SERVPRO of Indianapolis West, our teams hold IICRC certifications in water removal Technician (WRT), applied structural drying (AST), mold remediation technician, and lead paint remediation. The team also participates in on going training at SERVPRO's corporate training facility. 

Stress-Free Claims Process

SERVPRO of Indianapolis West is a preferred service provider with most insurance companies in Central Indiana. This gives us the knowledge and understanding to help you process your insurance claim quickly and easily.

For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork. If you should need cleanup and restoration services to your home or business, call the experts at SERVPRO of Indianapolis West.

We have the expertise, knowledge, and advanced equipment, restore your home or business, and make it "Like it never even happened." Contact us online here or call us at 317-243-3149.

We Can Handle Any Disaster

At SERVPRO of Indianapolis West, not only can we handle any size disaster, but we can also handle almost any type of emergency.

Our highly trained crews and fully equipped warehouse of equipment and materials are ready 24/7 365 to respond to your disaster. If you've just experienced a fire in your home, we can help you. If your business only suffered from massive flooding, we've got the tools and experience to help.

If your basement flooded and your suffering from water and mold damage, we can help. We can handle fire damage, smoke damage, mold damage, water damage, storm damage, and more.

Give the Residential and Commercial Restoration and Cleaning Pros a Call

If your home or business should suffer from mold damage, water damage, or fire damage, give the restoration and cleaning pros at SERVPRO of Indianapolis West.

Whether it's in the middle of the night, a holiday, or on the weekend, we are willing and ready to assist you in your damage cleanup and restoration. No job is too small, and no job is too big. We can handle it all at SERVPRO of Indianapolis West.

Reasons To Call SERVPRO Today

4/8/2020 (Permalink)

SERVPRO of Indianapolis West is the only cleaning and restoration you'll ever need.

Ready for Any Emergency 24/7

A disaster can strike at any time and any day, which is why SERVPRO of Indianapolis West is ready to answer your call 24/7. With water damage, time is of the essence, and it’s essential to start the process of removing the water quickly before it can cause further damage or lead to mold growth. SERVPRO of Indianapolis West realizes that every water damage situation is an emergency, which is why they are ready to help out whether it’s day or night. 

Advanced Equipment

SERVPRO has treatments and techniques with over 50 years of experience and 50 years of learning the best techniques and the right procedures for cleaning and restoring business and homes from fire and water damage.

Along with the best treatments and techniques come some of the most advanced equipment in the industry. Trust and reliability and excellent results come from 50 years of experience dealing with every disaster imaginable. 

Our Centralized Location

Our office is located near I-465 and 10th Street on the west side of Indianapolis, with instant access to the interstate system, we can be anywhere in the entire city and the surrounding area quickly. We’re just minutes from downtown Indy. If your property is anywhere in Central Indiana, we will react immediately to your call and arrive on the scene fast.

Contact the Damage Restoration Pros Who Are Faster to Any Disaster

The pros at SERVPRO of Indianapolis West are here to help make it “Like it never even happened,” if one of those disasters comes your way. They’re only a call away! Faster to any size disaster.

This is not just another tag line for SERVPRO—it is a commitment to be there when you need them most. If you should suffer a fire, water, storm, or mold damage, give SERVPRO of Indianapolis West a call for a fast response to any and every disaster.

Large Scale Commercial Cleanup

3/28/2020 (Permalink)

Large Scale Commercial Cleanup

While many cleanup and restoration companies can handle small fire and water damages, like a flooded small business or a house fire, very few can large scale disasters. The disasters like major hurricanes, massive tornadoes, and catastrophic fires can grind businesses to a halt, displace hundreds of people from their homes, and even shut down entire city blocks. 

At SERVPRO of Indianapolis West, we have the capabilities and the expertise to handle large loss recoveries. Our team has responded to hurricanes, tornadoes, and wildlife disasters across the United States. We understand when businesses are completely shut down due to natural or man-made disasters, that every second that they are closed affects their bottom line, their employees’ lives, and their customers’ lives.  We pride ourselves on our commitment to working with our clients to ensure their business and/or home is cleaned and restored as quickly as possible.

Large Loss Recovery Services

SERVPRO of Indianapolis West has the technology, the equipment, and the expertise to handle any size disaster, anytime, and anywhere. Our team is ready to mobilize and start the cleanup and restoration process 24/7. Our large loss services are much like our small scale restoration services, just larger and more capable. Large loss recovery services include:

  • Water Damage Restoration - Whether from a natural flood or broken water pipes, we can extract the water, dry the damaged area, clean up the mess, and restore your water damaged property quickly and efficiently.
  • Fire Damage Restoration - We have the equipment and resources to handle even the largest of fires. We have the expertise to clean up the fire and smoke and restore any damage to the property. SERVPRO has decades of experience removing smoke odor and fire damage. 
  • Commercial Mold Remediation - Mold can happen slowly over time or quickly after a devastating flood or sewer backup. Our team has the knowledge and training in mold remediation to ensure mold spores are removed safely and effectively.
  • Commercial Cleanup - Our team can deep clean facilities that have suffered a viral outbreak, like the recent Corinavirus outbreak. We can also clean up after sewer backups, vandalism, or just from normal wear and tear. 
  • Storm Damage Restoration - Major storms like tornadoes and hurricanes can bring substantial damage to businesses and homes through flooding, fires, wind damage and more. Our commercial restoration team is prepared and ready to be on the scene should a major disaster strike. 

When it Comes to Major Disasters, SERVPRO Can Help

At SERVPRO of Indianapolis West, our team is prepared to handle any size disaster. Whether it is a cleanup and restoration after a small house or a deep cleanup of a massive factory after a 100-year flood, we have the tools, equipment, and resources to handle it all. We have helped factories, single-family homes, multi-business high rises, school campuses, warehouses, office complexes, retail stores, medical facilities, and manufacturer plants get back to business as usual. If disaster should strike your business or home, give SERVPRO of Indianapolis a call.

Increased Cleaning to Fight Cornavirus in Indianapolis Businesses

3/23/2020 (Permalink)

Increased Cleaning to Fight Cornavirus in Indianapolis Businesses

If you’ve visited any place of business recently, you may have seen an increase in cleaning procedures happening. Grocery stores are now supplying disinfectant wipes to clean off shopping carts before each use. Employees are wiping down door handles every 30-minutes in high traffic areas. Some retail stores have placed tape on the floor every 6-feet at cash registers to persuade customers to stand apart from each other.

Businesses everywhere are taking unprecedented steps to keep their employees and customers healthy. So what can you do personally to help reduce the risk of spreading the coronavirus and how can professional cleaners like SERVPRO of Indianapolis West help also.

How You and Your Employees Can Fight Coronavirus

It’s important that you communicate with your employees on how to reduce the spread of coronavirus. Since there is currently no vaccine to prevent coronavirus, it is important to follow CDC guidelines to protect yourself and your coworkers. If you and your employees can work from home, it is highly encouraged to do so. If you and your employees have to work at your business, there are certain things you and your employees can do to protect yourselves:

  • Avoid Close Contact - Practice social distancing by avoiding large crowds and keeping at least six feet away from other people. Don’t shake hands when greeting someone. If there are people that you know are sick or are showing signs of being sick, try to limit your exposure to them.
  • Keep Your Hands Clean - Practice washing your hands or using hand sanitizer every time you touch any surfaces like door handles, stair railings, elevator buttons, counters, shipping packages, mail, and gas pump handles. Avoid touching your face, mouth and eyes. 
  • Stay Home if You're Sick - If you have a runny nose, cough, fever, and/or shortness of breath, stay home and call your doctor. Your doctor may want you to stay home for up to two weeks to make sure that you aren’t contagious. If you do test positive for COVID-19, it’s important that you notify your workplace so they can take steps to clean and disinfect the areas that you work in. If you are sick and must go out in public, please wear a facemask to prevent the spread of the virus you may have.
  • Frequently Clean Heavy Traffic Surfaces - Make it a daily habit of spraying a disinfectant and wiping down frequently touched surfaces like doors, handles, tables, light switches, and counters. 

How SERVPRO Can Fight Coronavirus

At SERVPRO of Indianapolis West, they have the equipment and expertise to provide regular preventive cleaning and coronavirus cleanup services after an outbreak and/or exposure in a business. As a commercial large loss service provider, we can handle any size job from a single-family home to a twenty-story high-rise. 

If you have a business with high traffic or at risk of contagion, SERVPRO of Indianapolis West can help keep your building, your employees, and your customers safe and healthy. Give us a call for preventive cleaning and coronavirus cleanup. We’re available 24/7 and can work around your business’s schedule to keep your business safe and clean. 

Coronavirus COVID-19 Cleaning & Disinfecting of Facilities

3/15/2020 (Permalink)

Coronavirus COVID-19 Cleaning & Disinfecting of Facilities After Exposure

With the rise of people contracting the novel coronavirus (COVID-19), facilities, where people with the virus have been present, are now faced with cleaning and disinfecting of their properties. For those in the Indianapolis area, SERVPRO of Indianapolis West has the expertise and the tools to effectively clean and disinfect your property after exposure to COVID-19 or other infectious diseases. 

Why Is Cleaning & Disinfecting Important?

According to the U.S. Centers for Disease Control (CDC), COVID-19 is thought to spread from person-to-person. This can be through personal contact or through inhaling droplets in the air from someone who sneezes or coughs. It is also thought that it can spread by touching a surface or item that has the virus on it, which is why cleaning and disinfecting are so important. The CDC has stated that since this is a new (novel) version of the virus, there is more to learn about it and how it spreads. For the latest updates on the virus, you can visit the CDC website for updated info and guidance. 

To prevent the spread of infection, it is important to have any areas that a person who has tested positive has been, professionally cleaned and disinfected. Clean up guidelines may be superseded by state and local law enforcement. It is important to contact your local law enforcement and health department if a person with the virus has visited your business or facility. They, along with SERVPRO of Indianapolis West, will know the protocol to follow in cleaning and disinfecting your facility. Due to how easily this virus can spread, it is important that all businesses be pro-active in isolating the contaminated area and seeking immediate cleanup and disinfection. 

The Cleaning Process for COVID-19 

There are three levels of cleaning that can be done. The three levels of cleaning are general surface cleaning, sanitizing, and disinfecting.  It is important to note though, that not all surfaces can be cleaned to all three levels. While every surface can be surface cleaned, not all can be sanitized or disinfected.

With general surface cleaning, dirt, bacteria, fungi, and viruses are scrubbed and removed from the surface. The goal is to physically remove the virus microbes. As noted above, all surfaces can be cleaned. By cleaning the surface, not only are you removing the possible virus microbes but you are also removing the nutrients and moisture that helps the virus survive and multiply. 

The next level of cleaning is sanitizing. Santizing a surface helps reduce the amount of bacteria on a surface. Though, sanitizers do not claim to clean or remove fungi or viruses. In order to be classified as a sanitizer, the product must kill 99.9% of all bacteria tested on non-food contact surfaces. Examples of these types of non-food sanitizers are air sanitizers, carpet sanitizers, toilet sanitizers, and laundry sanitizers.

The last level of cleaning is disinfecting. Disinfecting works by using chemicals to neutralize germs on surfaces. Disinfectants will not remove dirt or germs, but it will inactivate the germs. The number of microbes inactivated is determined by the disinfecting chemical and how it is used. 

What Is Cleaned After COVID-19 Contamination

According to the CDC, all high touch surfaces are encouraged to be cleaned. These surfaces include doors, countertops, tables, desks, toilets, sinks, phones, elevator buttons, keyboards, and railings at a minimum. As every facility and property is different, each location will most likely have added areas that need to be cleaned. 

For the area where a person who has tested positive for COVID-19, enhanced cleaning is required. Enhanced cleaning includes cleaning and disinfecting of all non-porous surfaces in the area and cleaning and sanitizing of all porous surfaces in the area. This includes, as an example for office spaces, the walls, carpeting, cubicles, chairs, shared office equipment, and more. Obviously, the scope of work can change depending on the space. In a commercial kitchen, cleaning and disinfecting could be a simpler process compared to a retail clothing shop, where you are dealing with a lot of porous materials that could be contaminated. 

What Can You Do To Reduce Infection and the Spread?

As you can see, the novel coronavirus can easily be spread from person to person. To reduce the risk of infection and the spread of the coronavirus, it is important that you and your staff are diligent in handwashing and cleaning. Clean your hands often and thoroughly, avoid touching your nose, mouth, and face. Avoid close contact with people. Try to stay at least 3-feet apart and avoid handshakes. It is also a good idea to increase the cleaning routine of your facilities to reduce the chance of the infection spreading from high touch surfaces.

Contact SERVPRO of Indianapolis West for Cleanup and Decontamination

If your Indianapolis business, facility or home has been populated by a person testing positive for Coronavirus Disease 2019 (COVID-19), contact SERVPRO of Indianapolis West for cleanup and decontamination services. Or if you want to be proactive in keeping your business or home clean and sanitized, we can help with that too. We have the expertise and equipment to quickly and effectively clean, sanitize, and disinfect your property. We are available 24/7 to handle any size cleanup. Contact us today for service or questions you may have about the COVID-19 outbreak. 

SERVPRO of Indianapolis West is an IICRC Certified Firm

8/22/2019 (Permalink)

SERVPRO of Indianapolis West is an IICRC Certified Firm

SERVPRO of Indianapolis West is proud to be an IICRC Certified Firm. So what is IICRC and what does “Certified Firm” mean? Read below to find out why it’s so important and why you should call SERVPRO of Indianapolis West for your cleanup and restoration from fire, water, and storm damage.

What is the IICRC

The IICRC is the Institute of Inspection, Cleaning, and Restoration Certification It is a non-profit organization dedicated to the cleaning and restoration industry. Its mission is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. 

The IICRC Standards are ANSI accredited industry developed procedures in the inspection, cleaning, and restoration industries. The Standards are developed by volunteer consensus bodies and are the most utilized technical information in the industry. They are also recognized by some local, state and federal authorities. 

To follow the Standards and be recognized as an expert in the Standards, the IICRC offers certifications to technicians. There are over 25 certifications that technicians can get including Water Damage Restoration Technician (WRT), Applied Structural Drying Technician (ASD), and Mold Removal Specialist (MRS). 

To be recognized as an IICRC Certified Firm, your business must have at least one technician with an IICRC certification. At SERVPRO of Indianapolis West that isn’t a problem. In fact, every technician and the owner hold multiple IICRC certifications. IICRC Certified Firms must also follow a code of ethics. 

IICRC Certified Firms agree to:

  • Present a professional image
  • Maintain awareness and knowledge about IICRC published standards
  • Continue to seek education and training to enhance proficiency
  • Have an IICRC Certified Technician be present on all job sites
  • Conduct business with honesty, integrity, and fairness
  • Provide service that results in elevated levels of customer satisfaction
  • Comply with rules, policies, and procedures of the IICRC

Trust SERVPRO of Indianapolis West - An IICRC Certified Firm

SERVPRO of Indianapolis West specializes in the cleanup and restoration of Indianapolis residential and commercial property from fire, water, and storm damage. Our team of highly trained and IICRC Certified technicians are equipped with the knowledge and the equipment to handle any size disaster. As an IICRC Certified Firm, SERVPRO of Indianapolis West has been trusted by hundreds of businesses and homes throughout Indiana for cleanup and restoration of fire, water, and storm damage. Give them a call 24/7 if your home or business should suffer from damage.

Faster to Any Indiana Disaster

3/25/2019 (Permalink)

Faster to Any Indiana Disaster

When you’ve experienced water, fire, and/or mold damage to your home or business, you need to act quickly to stop the damage from getting worse. At SERVPRO of Indianapolis West, they get this which is why when you call them, they’ll be there as quickly as possible.

Water Damage Gets Worse in No Time

If you should experience a flooded basement or other water damage, it’s important to call the water cleanup and restoration pros at SERVPRO of Indianapolis West immediately. Water, especially dirty water, can quickly lead to mold growth if not treated quickly. Don’t wait for the water to subside or until the next morning, call SERVPRO anytime 24/7 365 to get immediate help. They have the equipment and expertise to quickly remove the water, dry out the affected area, and treat any areas that may be susceptible to mold growth.

Once they’ve tackled the excess water, they’ll walk you and your insurer through the steps that they will take to remove any damaged items or structure and restore the area back to new. In many situations, the drywall and insulation that has gotten soaked may need to be removed and replaced. With carpeting and carpet pads, they may be able to extract the water and dry out the carpet and pad. It all depends on how much water is present, what type of water, and how long the water has been there. Again, timing is of utmost importance when a home or business has experienced water damage.

Fire and Smoke Damage Can Spread If Not Treated Quickly

If you should suffer a fire, you will most likely be dealing with fire and smoke damage. If there is a lot of smoke, you will probably see smoke and soot stains on the ceiling and walls near the fire. You could also have smoke and soot throughout your house if you’re HVAC was running or you have ceiling fans spreading the smoke. The first thing you should do after the fire has been extinguished is to turn off your HVAC and ceiling fans. You’ll want to open the windows and doors nearest to the fire to allow the smoke to dissipate and blow outside. You could also use a box fan in a nearby door or window to pull the smoke out of the house.

The fire restoration experts at SERVPRO of Indianapolis West can also help air out your home with their specialized equipment and knowledge. Once the smoke has left, the next step is to clean up the smoke and soot stains. Not only do they have the equipment and tools to do this quickly, but they also have equipment and supplies to remove the smell of the smoke if needed. Again, it’s important to call SERVPRO of Indianapolis West as soon as possible after a fire so they can get to work cleaning the air and home and restoring any damage from the fire or smoke.

Mold Grows Quickly with Moisture

Sometimes mold isn’t discovered until it has gotten really bad. One example is mold growth in a crawl space under a home. That isn’t discovered until months down the road when the homeowner smells the mildew and mold smell or a plumber or HVAC person is in the crawlspace trying to repair a pipe or duct. Mold and mildew can also grow and get worse in damp basements. Many people just assume every basement smells musty until they discover mold growing on their walls or on their furniture.

If you should find mold growing in your home, you may be looking at just the tip of the iceberg. If you spot mold growth on a ceiling or wall, there is a good chance that it originated behind the ceiling or wall and is much worse than what you are looking at. Rather than cleaning the surface or painting over the spot on the ceiling, it always best to have a mold remediation company, like SERVPRO of Indianapolis West, come to inspect and examine the mold. The mold remediation pros at SERVPRO have the knowledge and expertise to identify the mold damage and determine what steps need to be taken to remediate it from the area.

Contact the Damage Restoration Pros Who Are Faster to Any Disaster

The pros at SERVPRO of Indianapolis West are here to help make it “Like it never even happened” if one of those disasters comes your way. They’re only a call away! Faster to any size disaster. This is not just another tag line for SERVPRO—it is a commitment to be there when you need them most. If you should suffer fire, water, storm, or mold damage, give SERVPRO of Indianapolis West a call for a fast response to any and every disaster.

Why SERVPRO

3/25/2019 (Permalink)

A Nations leader in fire and water cleanup and restoration.

If you live anywhere in Central Indiana and your home or business has experienced flood, fire or storm damage, here are several great reasons that SERVPRO of Indianapolis West is your best and only option when it comes to property restoration. 

Our Centralized Location

Our office is located near I-465 and 10th Street on the west side of Indianapolis, with instant access to the interstate system, we can be anywhere in the entire city and surrounding area quickly. We’re just minutes from downtown Indy. If your property is anywhere in Central Indiana, we will react immediately to your call and arrive on the scene fast.

Locally Owned and Operated

SERVPRO of Indianapolis West is independently owned and operated by Indianapolis native Chad Baker. Most of our team of restoration professionals reside right here in the same community we work and serve. SERVPRO of Indianapolis West is a Hoosier business through and through. We take pride in being a part of the Indianapolis, IN community and want to do our part in making it the best it can be. 

Corporate Resources

SERVPRO of Indianapolis West will respond immediately to any fire, water or storm event affecting your residential or commercial property, regardless of the size or scope of the damage. We are part of a national network of over 1,700 Franchises with special Disaster Recovery Teams placed strategically throughout the country to respond to large scale events and disasters. No job is too big for SERVPRO of Indianapolis West. Our team has over 70 years of combined experience and training in the restoration industry.  Our technicians are highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our team is equipped with the knowledge to restore your property. 

Stress-Free Claims Process

SERVPRO of Indianapolis West is a preferred service provider with most insurance companies in Central Indiana. This gives us the knowledge and understanding to help you process your insurance claim quickly and easily. For a stress-free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.  If you should need cleanup and restoration services to your home or business, call the experts at SERVPRO of Indianapolis West. We have the expertise, knowledge, and advanced equipment, restore your home or business and make it "Like it never even happened." Contact SERVPRO of Indianapolis online or call us at 317-243-3149.

Giving Back

3/24/2019 (Permalink)

A little extra time and effort goes a long way.

Giving back to the community is about much more than just writing a check. At SERVPRO of Indianapolis West, we try to take a more hands-on approach and partake in different activities that involve the betterment of the community. Here are a few more of the ways we have proudly helped: 

Wayne Township Trustee’s Office

 It seemed like just another day until the Wayne Township Trustee called us out of the blue. He’d received word that a local business wanted to donate over $17,000 in new school clothes. They wanted to see those clothes go to help low-income students in need--if only they could find a way to transport the gifts to where they were needed! We have a van that transports equipment with plenty of room to spare. We frequently move furniture and other large objects off the site of a fire or flood to our restoration facility. Bottom line: we had plenty of room to take the clothes to their destination, so we started up the van and made it happen. 

Indy Fire Rescue House

 Being in the fire restoration field, we learned very quickly about how a local fire department had set up a Fire Rescue House as a temporary shelter to help families coping with extreme and total losses. In some cases, those people had nowhere to go or needed shelter and time to make better arrangements. The Department saw the need and made it happen. The Fire Rescue House serves as a temporary refuge the Fire Department offers on a case by case basis.Supplies, such as toiletries and food, needed to be restocked regularly. Between occupants, the house needed attention: vacuuming and dusting, sheets requiring washing and replacing. Firefighters were volunteering their own time to see to the housekeeping, so we offered to be a part of it. Taking the burden off these brave men and women was a no-brainer for us. Our team has stocked the pantry several times, washed many sheets, and cleaned the furniture, probably more often than our own homes.      

Church Dinners

 When it comes to the community, the local church operates at ground zero. Churches act to provide shelter, comfort, and in some cases, medical care to people who are most in need. SERVPRO of Indianapolis West has sponsored fundraising dinners thrown by community churches to support a variety of good causes. We have provided food, beverages, plastic ware, to help churches help others.Community service and giving back is an integral part of what we do at SERVPRO of Indianapolis West. We're a business within the local area that relies on the people within it, and feel as if it's not only the right thing to do but our obligation to help better the community we live and work in.

What’s the Importance of 1,4, and 8? It’s What Make Us so Great.

3/24/2019 (Permalink)

What’s the Importance of 1,4, and 8? It’s What Make Us so Great.

The numbers 1,4, and 8 mean a lot to us at SERVPRO of Indianapolis West. They are numbers that we live by. They are numbers that mean when you have suffered damage to your home or business from fire, water, mold, or storms; you can count on us to respond quickly and act quickly to restore your home or business.

The numbers 1,4, and 8 are part of SERVPRO’s nationally recognized 1-4-8 Service Response Guidelines. So what do the numbers mean? Take a look below.

1 - Within one hour from the notice of the loss from your Insurance Carrier or our Call Center, a SERVPRO Franchise Professional will contact you to arrange for services to be done. We will discuss with you what damages and losses you’ve experienced so we know exactly what equipment and supplies to pack on our trucks to take care of the damages.

4 - Within four hours from the notice of the loss, a SERVPRO Franchise Professional will be on-site ready to start mitigation services when mitigation is necessary. EVEN AFTER HOURS! We will do a quick walk through to examine the damages and then discuss with you what steps need to be taken to stop the damages from getting worse and clean up the damages. This could include removing water from a flooded basement and setting up blowers and dehumidifiers to get the area dry.

8 - Within eight hours from arriving on-site, a SERVPRO Franchise Professional will contact your Insurance Carrier or property manager to give a verbal briefing of what the job entails and what the plans are moving forward. At this time, we will discuss the full timeline and process of not only cleaning up the damages but also restoring the damaged areas back to normal. *Service Response Guidelines—Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Contact the Fast, Responsive Fire, Water, and Storm Damage Restorations Professionals

With this commitment, our customers know that SERVPRO of Indianapolis West will be there fast to get the job done no matter what day or time disaster strikes. We know when it comes to fire, smoke, water, and mold damage that time can make the damages worse which is why we are committed to the 1-4-8 Service Response Guidelines.

You can count on SERVPRO of Indianapolis West to be on-site quickly to clean up the mess, fix the damage, and restore your home or business back to normal. If you should suffer a loss or damage from storms, flooding, fire, or other causes, contact SERVPRO of Indianapolis West 24/7 365, and we will be there in no time.

No Fire, Water, or Mold Damage Job Is Too Big or Too Small!

3/24/2019 (Permalink)

No Fire, Water, or Mold Damage Job Is Too Big or Too Small!

Disasters can come in many shapes and sizes. Whether it’s minor flood damage from a leaking washing machine or catastrophic damage from a tornado, SERVPRO of Indianapolis West can handle it all.

Not all damage restoration companies can handle such a wide array of business sizes and damage types like us. Some don’t have the equipment or capabilities to handle major damages to large properties. Other restoration companies feel small jobs, like minor water damage to a home, are not worth their time to fix. That’s not the case at SERVPRO of Indianapolis West. We are committed to cleaning up and restoring homes and businesses of every shape and size no matter how big or small the damage is.

We Can Handle Any Type of Disaster

At SERVPRO of Indianapolis West, not only can we handle any size disaster, but we can also handle almost any type of disaster. Our highly trained crews and fully equipped warehouse of equipment and materials are ready 24/7 365 to respond to your disaster. If you’ve just experienced a fire in your home, we can help you. If your business just suffered from massive flooding, we’ve got the tool and experience to help. If your basement flooded and your suffering from water and mold damage, we can help. We can handle fire damage, smoke damage, mold damage, water damage, storm damage, and more.

We’ve Helped Homes and Businesses of All Sizes in Indianapolis

When it comes to fire, water, and mold damage, no home or business is immune to these damages. At SERVPRO of Indianapolis West, we’ve helped hundreds of homes and businesses all over Indianapolis clean up and get back to normal after suffering damages and losses. On any given day, we could be cleaning up a home from a kitchen fire, drying out a basement after flooding, and doing mold remediation in a crawl space under a home. We have the crew, the equipment, and the expertise to handle whatever size job happens to come next.

Give the Residential and Commercial Restoration and Cleaning Pros a Call

If your home or business should suffer from mold damage, water damage, or fire damage, give the restoration and cleaning pros at SERVPRO of Indianapolis West a call. Whether it’s in the middle of the night, a holiday, or on the weekend, we are willing and ready to assist you in your damage cleanup and restoration. No job is too small and no job is too big. We can handle it all at SERVPRO of Indianapolis West.

Community Involvement

3/18/2019 (Permalink)

SERVPRO of Indianapolis gives back to the community we live and work in.

SERVPRO of Indianapolis West is locally owned and operated, and that's important to us because it means we live in or near the local community we serve. We regard our business as part of the local community and feel very comfortable here. That means when it comes to community, you can trust that we'll be there for you.  Many not-for-profit organizations host events to make our community better and promote principles that we at SERVPRO of Indianapolis West share. Over the years, we’ve worked with these groups because that’s how we believe a community-minded business best helps its community. Here are a few organizations we’ve partnered with that do the hard work to create meaningful events that help others and make Indianapolis an awesome place: 

Westside Indianapolis Smoke Alarm Blitz


SERVPRO of Indianapolis West has partnered with the Wayne Township Fire Department for many years to help the American Red Cross distribute and install over 100,000 free smoke alarms to neighborhood homes. Teams go door to door to find homes with inoperative or neglected smoke alarms and replace them with new ones warranted for ten years. If the time ever comes that you experience a house fire, SERVPRO of Indianapolis West can help restore your property and make it “Like it never even happened.”

Saints in the Streets (SITS) Indy

 SITS organizes an annual Indianapolis Beautification Event in which hundreds of volunteers clean streets, gutters, alleys, and parks, including segments of Indianapolis West that need it. If many hands make light work, we’re glad to lend a few hands to lighten the load for these saints with their excellent work. Community Safety Day held by the Wayne Township Fire Department, the Community Safety Day is a free family event of fun activities and games. Community Safety Day provides a platform for the local Fire Department, various police divisions, and other safety support services like those offered by SERVPRO of Indianapolis West, to present essential fire safety tips to children and adults.

Henryville Tornado Relief Fund

 On March 2, 2012, the largest tornado on record for the region tore through Southern Indiana, reshaping much of the geography and carrying debris miles away, including into neighboring states Kentucky and Ohio. The area is still feeling the effects of the devastating event. Restoring communities is something we do on a house by house, client by client basis, so we’re honored to partner with and to have donated to a group that has taken on that work on such a full scale.