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Dealing with the aftermath of a house fire in Indianapolis.

6/29/2021 (Permalink)

Fire Damage icon SERVPRO of Indianapolis West

Dealing with the aftermath of a house fire in Indianapolis can be extremely stressful especially when soot has completely covered your belongings. It should be known that fire damage cleanup is one of the most difficult aspects of a house fire.

In the event of a fire in your home, be sure to call your local Indianapolis fire department first. Your focus should always be safety first. Once you and your family are safe and secure reach out to your insurance agent to see if an insurance claim is necessary.

This is when you call us at SERVPRO of Indianapolis West. Your family is safe, your insurance has been reviewed, and now you need a fire restoration company.

Soot can develop through three different methods:

  • Wet soot residue results from smoldering, low-heat fires. This residue is sticky, smeary, and has a very pungent odor.
  • Dry soot residue results from fast-burning fires with high temperatures. This residue is typically dry, powdery, and non-smeary.
  • Protein residue is almost invisible but can discolor paints and varnishes in your home. This residue also has an extremely pungent odor.

Each type of smoke damage restoration is different and requires specific expertise to clean. You need a fire restoration company, our team here at SERVPRO of Indianapolis West. We are highly trained in smoke, fire and water cleanup and restoration and can assist in all aspects. We consider everything we need to clean and what our plan is moving forward.

Structural Cleaning - After a smoke or fire damage, ceilings, walls, woodwork, carpeting and floors will often need a thorough cleaning. Our team here at SERVPRO of Indianapolis West will walk your property to determine the extent of damage. We will use specific equipment and cleaning products for the different types of surfaces and products found within your structure.

Depending on the amount of soot, we can lower the cost of cleaning if lighter soot deposits are found. We can also see if the expense can be lower with repainting or refinishing. If this is not the case, we will clean to prepare for painting. This process deodorizes and ensures the new paint will adhere properly to the surface.

Contents Cleaning - All the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies and upholstery. Our team will begin by carefully inspecting and testing all fabrics to determine which cleaning methods are most appropriate.

Both wet and dry-cleaning services can be provided as we deodorize and restore contents to preloss condition. This process would include electronics, art, wood furniture, kitchen items, clothing, bedding and much more. Finally, we can provide an inventory list of all "to be claimed" items if so requested.

Deodorization - SERVPRO of Indianapolis West provides specialized services that rid your home or place of business of offensive odors left by fire or smoke damage. We do not cover up lingering odors with a fragrance. As we seek out the sources of the odor and remove them. Ask us to explain the various methods available and which will work best for you.

No matter how difficult or hard you find your situation to be, we can help. Find your fire restoration near me with SERVPRO of Indianapolis West to help restore your home and bring it back to pre-damage conditions.

Every state in the US is vulnerable to flooding.

6/29/2021 (Permalink)

Storm Damage icon SERVPRO of Indianapolis West is here to help.

Indianapolis homeowners may be surprised to know that every state in the US is vulnerable to flooding--even the dry ones. Storm damage repair in Indianapolis will always be a valuable resource. Changes in sea level, as well as weather patterns, are enough to create sudden floods that cause damage to homes and infrastructure.

Homeowners with flood coverage will still need complete restoration from our professional cleanup team if a flood was to occur. Being prepared and asking your insurance agent about flood coverage is the first step. Once you're aware of what's needed and what a flood policy would cover for your home, you will know exactly what to do if an event like this was to occur.

Water can make it's way through any structure causing long-term damage. It is important to hire professionals to provide a thorough water damage restoration process to prevent secondary damage. You can potentially need mold remediation in the future if microbial issues are detected.

If your home has been affected, you need a water restoration company in Indianapolis that can provide storm damage restoration and rapid flood damage cleanup.

SERVPRO of Indianapolis West technicians are ready to restore your home or business to a preloss condition. Our team has received training from the IICRC to provide the highest standards of cleaning for fire, water, and mold damage.

We work with insurance companies and homeowners to ensure all cleanup processes comply with policy in the event an insurance claim does need to be made.

Completing a Proof of Loss for Your Flood Claim

Your insurance adjuster can assist you in the process of filling out the right paperwork and completing this portion of your claim. Make sure you file as soon as possible and everything complies with the needs of the Standard Flood Insurance Policy. This will help ensure you are paid within 60 days of the flood.

SERVPRO of Indianapolis West technicians will take photos of the damage, document inventory of all possessions, and coordinate with both you and your insurance adjuster. If there are important documents that need to be restored, we can scan and create electronic copies so you can have access to them promptly.

A successful cleanup begins with thorough monitoring of the situation. SERVPRO of Indianapolis West use a variety of moisture meters to evaluate the extent of damage before extracting , disinfecting surfaces, and drying your home.

Throughout the drying process, we can use penetrating and non-penetrating moisture sensors and meters to determine the progress from our restoration services. Infrared imaging allows technicians to see behind structures to determine if subfloors, studs, or fiberglass insulation require further drying.

Every surface in your home has an ideal humidity level to maintain its integrity, from hardwood flooring to drywall or your furniture. SERVPRO of Indianapolis West strives to ensure your items that can be safely restored are handled with the utmost care.

Possessions that require replacement are not removed without documentation and the informed consent of homeowners and insurance adjusters.

Your home could potentially need general contracting services for restoration services, which we can walk you through once you decide. SERVPRO of Indianapolis West is licensed to handle both restoration and rebuilding this type of work.

Check out The Weather Channel as they discuss why storms are so hard to forecast.

SERVPRO of Indianapolis West provides a mitigation service that is Faster to Any Size Disaster. 

Emergency Response Plans: Are you Ready?

6/7/2021 (Permalink)

water damage building Here to Help.

What is an ERP?

An ERP is an Emergency Ready Profile which pertains to the layout of your commercial building. ERP's are used to map out your building for potential disasters. Once you contact us to come out for mitigation services, we can all refer to the ERP for important utility shutoff locations as well as specific concerns for your facility. An ERP will help business' save time and money. This profile ensures a stressful situation is handled as efficiently as possible as we move forward with the issues at hand.

An ERP will contain the following:

An assessment of your facility.

A Concise Profile Documentation that contains critical information in the event of an emergency.

Facility details
(shut-off valve locations, priority areas and priority contact information)

Line of command in regard to the authorization to preform services initially and continuing to work on the job after the initial inspection.

With this profile, SERVPRO of Indianapolis West will have a complete layout of your building and fully prepared for any disaster or an incident strike.

Don't let our first exposure to your building be during a disaster response. If we become familiar with your property now, we can move forward in the event of a disaster with mitigation efforts to prevent further damage. Getting your business up to speed as quickly and safely as possible will be our main goal.

If you have any questions about the Emergency Ready Profile for your commercial building call us at SERVPRO of Indianapolis West.

SERVPRO of Indianapolis West is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Call SERVPRO of Indianapolis West for more information. 

How do you choose who to call?

6/7/2021 (Permalink)

SERVPRO equipment SERVPRO of Indianapolis West for all your restoration needs.

What Is the Job of a Water Damage Restoration Company?

Restoration companies are some of the first responders when a home has been damaged by fire or floods, excessive water damage, or other major catastrophes. The ultimate job of a restoration company is to clean up the damage, remove it from the property and to preserve and protect the home so that it and the contents within it do not suffer from further damage.

Restoration companies are brought in to repair your home or business back to its original condition. When hiring a water damage restoration company, you'll want to ensure you have a clear understanding of the process as they restore your property.

Your Insurance & the Restoration Company

After your property has suffered a major event and subsequent damage, you will want to contact your insurance agent. Be sure to review your responsibilities with your insurance agent and what is required by your insurance policy for cleaning up the home to prevent any additional damage. You will want to discuss any questions you may have at this time.

Your agent may provide referrals within the area, but you are allowed to contact a water restoration company on your own. 

When choosing a water damage restoration company, be sure they have proper certifications, fully licensed and have at least a few years of experience in the water damage restoration industry. Make sure you are working with a company you can trust; your property is in their hands after all. One of the benefits of working with SERVPRO of Indianapolis West  is the national reputation of SERVPRO. SERVPRO franchises and employees are held to a high standard of training and experience before they move forward with any restoration job. Our strict training guidelines and experience rebuilding homes over the years continues to reflect our dedication to all our customers.

The Process Once the Water Damage Restoration Company Arrives

Here's how you should proceed once the water damage restoration company arrives. 

Once we arrive, we will walk the property with you as we discuss the affected areas. There may be some issues that were initially overlooked, so as we examine the area, we can identify all potential problems and solutions specific to your property.

Our team will be evaluating what will be needed in terms of time, work and equipment to clean and restore your home. We will provide you an estimate for those services once we review. 

Some Things to Look Out for When Choosing a Restoration Company

Reputable restoration companies will be IICRC certified. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It is a non-profit organization that offers certification programs and standards for the restoration industry.

In order to be IICRC certified, the restoration company must have proof of insurance, maintain a written customer complaint policy with follow-up on complaints, and provide the technicians with education and training to become certified.

Companies may also be members of the Restoration Industry Association (RIA). The RIA is a trade association for cleaning and restoration professionals. In addition to education and training, the trade association offers technical support and several certifications for technicians.

Here's a quick review of how to proceed when water damage strikes your home or business:


  1. Be sure to choose a restoration company with an excellent reputation that have been around for at least a few years.
    2. Check that your restoration company is IICRC Certified
    3. Read the contract carefully and be sure to keep your own copy
    4. If a problem occurs, make sure you contact your restoration company right away
    5. Check with your insurance company on what is expected of you following a major loss.
    6. For any insurance coverage questions, be sure you get answers in writingfrom your insurance company claims adjuster.
    7. Remember that it is important to act fast to prevent further damage from water or flooding. This is to prevent things like mold from growing. Delays can end up costing you much more in the end in terms of recovery, salvage, and reconstruction.
    8. Make sure repairs to your home are done promptly after the cleanup service occurs.

We understand how devastating a damage event can be. Ensure your property is in good hands and call us at SERVPRO of Indianapolis West , your SERVPRO team. We do not just clean up and remove the damage, we specialize in restoring your property to its original condition and making it "Like it never even happened."

What can you do before a Storm arrives?

6/7/2021 (Permalink)

Flooded Building SERVPRO 24/7 Emergency Cleanup & Restoration

Floods can be surprising, and they can catch you off guard. Water is incredibly damaging, and most people would be surprised at what water can do once it sneaks its way into your home. SERVPRO of Indianapolis West is here for you for suggestions and life saving tips.

Our crews are highly trained and licensed to work in these situations. It is important to us to get out there and protect your property as quickly and professionally as possible, as we ensure the water will not migrate and cause additional damage to the surrounding areas.

Flooding can be dangerous and scary. Be sure to have emergency kits with you at all times in case of a storm.

If for any reason, you and your family are unable to make it out of your home or town when a storm is coming, there are ways to be Storm Ready.

Follow the steps below to feel better prepared when a storm hits:

1.) Have a home emergency plan. Know all your safe exit points of the home, what to do with pets, keep on hand at least 2 Emergency Kits, and let your neighbors know you are still at the home.

2.) Stock up on the easy essential foods, water, toiletries, candles, lighters, and flashlights. Have plenty of blankets and pillows handy.

3.) Keep some games and toys for the children handy--Waiting for the storm to pass over might get boring in some cases.

4.) Secure loose things around and on your property.

5.) Make sure there are no branches hanging over your home or garage.

6.) Stay indoors when the storm is upon you.

7.) Ensure your home, contents and car insurance is adequate and current.

8.) Learn how to safely turn off your power, water, and gas.

9.) Keep a battery powered radio nearby so you can keep up with warnings and updates on the storm.

10.) Keep water containers, a camping stove and fuel safely on-hand.

Stay safe and prepared for storms in your area. 

Call us at SERVPRO of Indianapolis West for more information on preparedness. 

Protecting your Home from Further Soot Damage

4/30/2021 (Permalink)

Fire Damage SERVPRO of Indianapolis West is here to help with all your fire restoration needs.

Dealing with the aftermath of fire damage can be extremely stressful especially when soot has made its way through your house and completely covered all of your belongings. SERVPRO of Indianapolis West is trained and licensed to take the utmost care of your property and explain the potential issues you may experience. It should be known that soot restoration is one of the most difficult aspects of a house fire as it can be very damaging.

Soot can develop through three different methods:

  • Wet soot residue—results from smoldering, low-heat fires. This residue is sticky, smeary, and has a very pungent odor.
  • Dry soot residue—results from fast-burning fires with high temperatures. This residue is typically dry, powdery, and non-smeary.
  • Protein residue—almost invisible but can discolor paints and varnishes in your home. This residue also has an extremely pungent odor.

Each type of soot is different and requires specific expertise to clean, call us at SERVPRO of Indianapolis West  for such needs or concerns. It is our duty to serve our customers and help make it “Like it never even happened.”

According to the National Fire Protection Agency (NFPA), three of every five home fire deaths could have been prevented as they were the result of a lack of smoke alarms (38%) or broken smoke alarms (21%). Most fatal fires happen when families are asleep giving them less than adequate time to escape. A smoke alarm stands guard around the clock, and when it first senses smoke, it sounds a shrill alarm. Smoke alarms are crucial elements in the early detection of fires.

Make sure to revisit your smoke alarms and review documented statistics from the NFPA through their The Smoke Alarm Effect article.

Reach out to us at SERVPRO of Indianapolis West for more information on fire damage restoration.

24 Hour Response. Here to Help.

4/9/2021 (Permalink)

Water Damage_ Servpro Water Damage and Flooding Issues

Here at SERVPRO of Indianapolis West, we are available 24 hours a day for water emergencies, large or small. So, when you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand when you call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO of Indianapolis West has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration  as the cornerstone of our business.

When you call, you can expect several questions from us regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Indianapolis West technicians may be needed.

Here are some of the questions you may be asked:

              Your name and contact information

              Your insurance information (if applicable)

              The street address of the water-damaged home or business

              When did the flooding or water damage occur?

              What caused the water damage (if known)?

              Is there electricity available (on-site)?

We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today at SERVPRO of Indianapolis West for more information.

What do you do when you have water damage?

4/9/2021 (Permalink)

Water Damage How to deal with water damage in your home or business.

After having water damage in your home or business, it’s not always easy to know how to handle it.

You are not alone. Many people are unsure of the steps they should take after having a water damage event, and how they should go about having their home or business properly restored after the damage occurs.

There are a variety of issues that can cause your home or business to suffer from water damage. These can include a flood, burst pipe, sewage backup, disaster event and more. These issues can occur without any type of warning and gravely affect your home or business.

It is stressful and often it is not clear what to do or who to call. When your home or business suffers from water damage, even an extra hour can significantly worsen the damage. It is important to call water damage professionals immediately to handle your issue. SERVPRO of Indianapolis West  can help immediately to stop the damage from worsening and restore your property and belongings to make it "Like it never even happened." Our SERVPRO of Indianapolis West professionals are highly trained and certified water damage restoration technicians, and we can handle all your water damage restoration water extraction needs.

The first step to restoring your home or business after a water damage event is to act quickly. Acting quickly can help immensely in salvaging and restoring your belongings and property, including the drywall and flooring that is in your home. It is important to note how quickly water can permanently damage organic material. Unfortunately, it is only a matter of hours before your property can be left with irreversible water damage. If our certified SERVPRO of Indianapolis West technicians are called immediately, we can respond quickly and often save and restore water damage and lessen the chance of secondary issues such as mold growth.

If mold does begin to grow in your home or business, you may need to have mold remediation as well.

Your first step to restoring your home or business is to call us at SERVPRO of Indianapolis Westso that we can respond to your emergency as quickly as possible. After arriving, our technicians will do a thorough inspection with our moisture readers to determine the extent of and where there is potential for water damage and how far the moisture has traveled. Once assessed, our production team will use heavy duty water extractors (powerful pumps and vacuum units) capable of removing hundreds or thousands of gallons of water to pump out standing water and areas of property saturated with water.

Next, our technicians use room measurements, temperatures from various locations and relative humidity to determine the appropriate number of air movers and dehumidifiers needed to dry your home or business. Our air movers are strategically placed to evaporate excess moisture from belongings and property while dehumidifiers reduce the moisture content of the air, hastening the drying process. Once dry, we use cleaning techniques to provide sanitizing, deodorization, and disposal to decrease the possibility of microbial growth.

We are trained to identify and deodorize offensive odors when necessary. Our technical expertise and industrial grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that do not work when your odor problem is serious or persistent.

Depending on the scenario, we may additionally use antimicrobial, antibacterial, or disinfectant treatments to clean your property. We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Call us today at SERVPRO of Indianapolis West as we continue to provide support for all your restoration needs.

Why SERVPRO is the Right Choice

3/25/2021 (Permalink)

This pictures shows three people giving "thumbs up" and has our SERVPRO logo. SERVPRO of Indianapolis West is the right choice for all of your cleaning and restoration needs.

We Service Residential and Commercial Clients

When it comes to fire, water, and mold emergencies, no home or business is immune to these damages. At SERVPRO of Indianapolis West, we've helped thousands of homes and businesses all over Central Indiana clean up and get back to normal after suffering damages and losses. On any given day, we could be cleaning up a home from a kitchen fire, drying out a basement after flooding, and doing mold remediation in a crawl space under a house. We have the crews, the equipment, and the expertise to handle whatever size job happens to come next.

Our Commitment to the Customer

When an emergency arises in your home or business, give us a call, and we'll be there fast with the help you need. Our goal is to be "Faster To Any Size Disaster" meeting our customer's needs. SERVPRO of Indianapolis West is here to help make it "Like it never even happened."

We're only a call away! Faster to any size disaster. This is not just another tagline for SERVPRO; it's a commitment to be there when you need us most. If you should suffer a fire, water, storm, or mold damage, give SERVPRO of Indianapolis West a call for a fast response to any and every disaster.

Disaster Recovery Teams

SERVPRO of Indianapolis West is part of the Disaster Recovery Team that covers all of North America. When hurricanes, tornadoes, and major storm events occur, our Disaster Recovery Teams mobilize to help those families and commercial businesses that are affected. We are part of a network of locations in Indiana, Texas, and Denver, which gives us the ability to be anywhere in the country within just hours.

Years of Experience in the Community

SERVPRO Of Indianapolis West has been cleaning and restoring homes and businesses from fire and water loss in Central Indiana since 2007. Call our office if you need water, fire, or storm damage cleanup. If you have an emergency, we will respond immediately.

We live and work in this community too. We might even be neighbors. SERVPRO is part of the Indianapolis, Clermont, and Speedway communities. We are close by and ready to respond to your emergency. We are proud to be active members of the westside community and want to do our part to make it the best possible.

Certified and Trusted

Proper cleaning and restoration of a home or business require a reputable and certified remediation company that can finish the job in a fraction of the time it takes you as the homeowner to do it. Our advanced equipment helps find hidden moisture, extract the standing water quickly, and thoroughly clean and restore your home or business and belongings.

SERVPRO will arrive with all the tools and equipment needed to get to work right away. We're leaders in the restoration industry; we have  IIRCR training and, not to mention, a tremendous amount of hands-on experience.

We Can Handle Any Size Disaster

At SERVPRO of Indianapolis West, not only can we handle any size disaster, but we can also handle almost any type of emergency.
Our highly trained crews and fully equipped warehouse of equipment and materials are ready 24/7 365 to respond to your disaster. If you've just experienced a fire in your home, we can help you. If your business suffered a fire or massive flooding, we've got the tools and experience to help. We specialize in fire damage, smoke damage, mold damage, water damage, storm damage, and more.

Restoration Specialist Ready 24/7/365

Whether it's in the middle of the night, a holiday, or on the weekend, we are ready to assist you in your damage cleanup and restoration. Flooding and water emergencies don't wait for regular business hours, and neither do we. No job is too small, and no job is too big.

SERVPRO of Indianapolis West has years of experience in the restoration industry and working on businesses and homes around the Indianapolis area. We have the tools and know-how to handle any size disaster and are ready to respond quickly, day or night. If your home should suffer water damage, click here or give SERVPRO of Indianapolis West a call, 317-243-3149

Customer Service is Our First Job

3/19/2021 (Permalink)

This is a picture that shows a small chalkboard that reads, Customer Service. Our customers are the most important part of our business.

We take customer service and attention to detail very seriously, and it shows to our customers. When we have a repeat customer or a referral from happy clients, it makes our day. You're the most important part of what we do here at SERVPRO. Restoring homes and businesses after fire and water damage is vital, but it's the people we like to help most. 

SERVPRO of Indianapolis West believes that happy clients are the key to success. We wouldn't be here if it weren't for you. Returning your life to normal after a disaster is our primary focus. Here are just a few of the customer testimonials we received after service. 

David B.

"I have used SERVPRO West for both commercial and residential cleaning. I would not have used the residential had not the commercial went well. It truly went well, and I was very happy with the technicians as they treated my furniture as if it were their own. I had some antique pieces, and they handled them with great care and wore gloves and masks. The next time I need cleaning services, I will call SERVPRO West as they are the best."

Vicky G.

"I wanted to tell you how happy I was with the cleaning your employees did at my house. I could tell that they take pride in their work and go above and beyond just the bare minimum. There were small touches I really appreciated, like some arranging of decorative items in a very nice and caring way. I just felt taken care of by your people." 

Emily S.

"When we had significant water damage to our carpet, we contacted SERVPRO. They were able to come out very quickly and were so nice. They are so knowledgeable and are so efficient. I would highly recommend them to anyone! You will be in good hands!"

Online Presence

Excellent customer service is paramount in today's world. Customers research businesses online before they visit or buy from them. Having easy access to the web has radically changed the way people shop for almost everything today. If your business is not performing well, the potential customers will know about it before they ever call you. Buyers value online reviews and will make an informed decision based on what others have said about you.

Always here To Help

Here at SERVPRO, we strive for excellent customer service every day. One way we do this is by promptly answering your phone call, day or night, 24/7. Our office manager is onsite to take all incoming calls and answer your questions during the daytime hours. After regular business hours, we always have a live SERVPRO representative ready to assist you. If your call is an emergency, then you're immediately connected to our on-call teams.

Call The Company That Cares

If your home or business should suffer from water damage or fire damage, call the restoration and cleaning pros at SERVPRO of Indianapolis West. Whether it's in the middle of the night, a holiday, or on the weekend, we are ready to assist you in your damage cleanup and restoration. No job is too small, and no job is too big. We can handle it all at SERVPRO of Indianapolis West. Call or click here to contact us, 317-243-3149